Frequently asked questions
Q: What is the main mission of Muslim Al-Fateh?
A: Our mission is to serve the ummah through four key pillars: food aid, education, clean water access, and medical care.
Q: Where does Muslim Al-Fateh operate?
A: We currently operate in Malaysia, Lebanon, Palestine, and Uganda.
Q: What type of donations can I make on your website?
A: You can contribute through waqf, general donations, monthly support, or specific infak campaigns.
Q: What payment methods are available?
A: We accept donations via Billplz and Stripe (credit/debit card).
Q: Will I receive a receipt for my donation?
A: Yes, a receipt will be sent to your email, and you can also download it from your donor dashboard.
Q: How does Muslim Al-Fateh ensure transparency and accountability?
A: All our financials are audited by certified third-party auditors.
Q: Can I donate on behalf of someone else?
A: Yes, you can. If it’s for a deceased person, we will include “almarhum/almarhumah” in their name. Although if the name need to put in banner, we might takte out “almarhum/almarhumah” due to sensitivity other donor.
Q: Are your international projects verified?
A: Yes, all overseas projects are validated and conducted in partnership with local international NGOs.
Q: Can I volunteer with Muslim Al-Fateh?
A: Yes! We welcome volunteers all year round through a simple sign-up and invitation system.
Q: How can I join as a volunteer?
A: Fill in the volunteer form, and we’ll reach out once there’s a program that matches your interest.
Q: Do you send progress reports to donors?
A: Yes, progress reports for all active projects are sent regularly to your registered email.
Q: Can I donate items instead of money?
A: Currently, we only accept monetary donations to streamline logistics and ensure quick aid delivery.
Q: How do I contact Muslim Al-Fateh?
A: You may call us at +606-240 9282 or WhatsApp us at +6019-410 0793.
Q: Do you have social media for updates?
A: Yes! Follow us on Facebook, TikTok, Instagram, and our WhatsApp Channel for the latest updates.
Q: Can I make recurring monthly donations?
A: Absolutely! You can choose the monthly donation option at checkout or set it up via our donation portal.
Q: Are the donations used locally or globally?
A: Both. Your donations support local (Malaysia) and international beneficiaries (Palestine, Lebanon, Uganda).
Q: How soon will my donation be delivered to beneficiaries?
A: Depending on the campaign, most donations are channeled within 2–6 weeks to ensure effective execution.
Q: Is it safe to donate through your website?
A: Yes, our website uses secure encryption and trusted payment gateways to protect your information.
Q: Can I cancel or change my monthly donation plan?
A: Yes, just contact our team and we’ll assist you in modifying or cancelling your recurring donations.
